WITHDRAWAL FROM THE AGREEMENT AND RULES OF RETURN OF GOODS 

1. If the Buyer has the status of Consumer within the meaning of Article 22¹ of the Civil Code, then he/she is entitled to withdraw from the agreement within 14 days.

2. For other Buyers that do not have the status of Consumer, rules and terms of withdrawal are governed by the Civil Code.

3. The Consumer can withdraw from the agreement, without specifying the reason, with a statement. The statement may be made with the use of the template  attached as Appendix 1 to the Regulations. Seller shall promptly send the Consumer a confirmation of receipt of the statement of withdrawal from the agreement.

The statement to be sent in writing to the formnie Address:

a) by post to the address : iep24 sp.j. Czerwonego Pradnika 2C 31-431 Kraków .

b ) E-mail Address:  office@iep24.eu

4. In case of an effective withdrawal from the agreement by the Consumer, he/she shall at his/her own expense return the Goods in the unaltered state no later than fourteen (14) days from the date of withdrawal. Due to the size and weight of some Goods, in case of withdrawal, return of some Goods may be associated with higher costs than regular postal mail. The Consumer shall attach to the packaging containing the returned Goods the sales document received from the Seller and a letter indicating the bank account number, which the money is to be returned to. The reimbursement of the price paid by the Buyer shall be made in a manner specified by him/her within 14 days from the date of arrival of the Goods returned by the Buyer. The fees for the delivery of Goods ordered and paid by the Consumer on receipt of the Goods are not subject to reimbursement, if the Consumer has chosen a method for delivery of Goods that was different than the cheapest standard delivery method provided by the Seller.

5. The Seller reserves the right to pursue claims against the Consumer for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

WITHDRAWAL FORM FROM Agreement1
iep24 sp. j.
ul. 21 July 38, Radwanowice
32-064 Rudawa
NIP 5130236726
Hereby give notice of withdrawal from the sales contract the following things:
1. Date of agreement .........................................................
2. Name the consumer .................................................
3. Address of consumer ............................................................ ..
Date .................................
Signature of consumer ................................................................

NOTICE of cancellation
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the date on which you acquire possession of things or
in which a third party other than the carrier and indicated by you came into the possession of things.
To exercise the right of withdrawal, you must inform Osoo Sp. o.o. about his decision to withdraw
from this contract by an unequivocal statement (eg a letter sent by mail, fax or mail
e-mail).
You can use the model withdrawal form, but it is not mandatory.
To keep the deadline for withdrawal, it is sufficient to send your communication concerning performance
exercise the right of withdrawal from the contract before the deadline for withdrawal.
Effects of withdrawal
If you withdraw from this contract we shall reimburse to you all payments received from you, including the costs
the provision of goods (with the exception of the additional costs resulting from your choice of delivery method
other than the cheapest normal delivery offered by us), promptly and in any event no later than 14
days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. return
Payment will be done using the same payment method that you used for the original transaction,
unless expressly agreed otherwise; in any case you will not incur any fees
therefore the phrase.
We may withhold reimbursement until receipt of things, or to have supplied evidence of her references,
depending upon which event occurs first.
Please send or give us the benefit immediately, and in any event no later than 14 days from the date on which
They inform us about the cancellation of this Agreement. The deadline is met if you send back the item before
the deadline of 14 days.
They will have to bear the direct cost of returning items.
You are only a decrease in the value of things resulting from the use of it in a different way than it was
necessary to establish the nature, characteristics and functioning of things.